Type of Project A Business to Business Customer Satisfaction Survey

Client Need To assess opinion of the service, and possible improvements for the future

Our Approach All contacts were emailed and invited to take part in a web survey. The questionnaire was tailored to ensure that completion was quick and simple. Each respondent had a unique ID which allowed them to quit during completion and return to it at a later date with all their previous responses still intact. The questionnaire was set up so that it contained all the visual cues of the client - logos, colours, fonts etc.   Reports were made available instantly on the web so that results could be acted upon quickly and any remedial action could be put in place asap.